As part of the specification for the PIP assessment service, Assessment Providers must provide sufficient suitable accommodation for face-to-face consultations. The Department for Work and Pensions (DWP) has set clear requirements in terms of geography, travel, security and the claimant experience in relation to the sites used for PIP consultations.
The DWP requirement is that claimants do not have to travel for more than 90 minutes by public transport (single journey) to a consultation. However, this limit is an absolute maximum and for the majority of claimants their journey will be less than this.
The appointment letter includes a map and directions to the Assessment Centre. Where the claimant has a medical condition that makes travel difficult the claimant should discuss this with the Assessment Provider.
The DWP have specified circumstances where a home consultation will be offered, in particular where the claimant is unable to travel to a consultation as a result of their health conditions or impairments. More specifically home consultations could be offered when the claimant provides confirmation from their health professional that indicates they are unable to travel on health grounds.
When a claimant travels to a face-to-face consultation they are able to claim travel expenses for themselves and a companion, carer or young children who would otherwise be left unattended.
Payments can be made for public transport fares, travel by private motor vehicle and other costs relating to the journey to and from the consultation such as parking. There are circumstances in which taxi fares can be reimbursed. This should be discussed with the Assessment Provider before attending the consultation. Payments relating to other costs of the journey such as parking, tolls or congestion charges can also be met. Travel expenses will be reimbursed within 14 days of the claim but cannot be paid in advance or at the Assessment Centre.
Should a claimant have any difficulties attending a consultation they should discuss it with the Assessment Provider as soon as possible. If a claimant contacts the Assessment Provider in advance to advise they are unable to attend their consultation, they will be offered a second appointment. This may enable them to arrange for a companion to assist with their travel arrangements.
Justin Tomlinson MP
Minister for Disabled People
This raises an issue I’d not considered before, the DWP state “claimants do not have to travel for more than 90 minutes by public transport” and as Steve says, and having lived in the area for over 8 years I concur, the problem with getting to Walsall from Birmingham is not the distance, which at around 13 mile should be within the DWP criteria but the fact that “getting to Walsall for an early morning appointment is “at a best a nightmare” even when the M6 is “at its quietest”; thus as Steve points out “potentially you could lose your award because of traffic problem”.
Steve raised the case thinking of using a private car but by public transport it is an even worse problem – consider you need a use a bus to get to train station (or as close as possible) then the train journey itself and finally the bus (if there is one) to the assessment centre. This could easily take more than 90 minutes, therefore your PIP award could rely on traffic?
Just to add final insult to injury you arrive at Walsall Assessment Centre to find it is inaccessible for disabled people!
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